Get help with the client and family portal

Choose the path that matches your issue. Care questions stay with your provider; technical portal issues can be sent to Statura Care support.

Raise a complaint

After signing in, open Feedback & Complaints and choose Complaint. Choose a service if known, or leave Not sure — ask my provider to confirm. You can submit even when no service is listed. If confirmation is pending, keep this portal session open and retry the same complaint. Submit Another starts a separate complaint. Viewing complaint history still needs current programme access.

Care or service question

Open Care Plan to ask your provider for a review of a CHSP plan. You can see whether it is waiting, linked to the care team’s review worklist, completed, or declined with a reason. You can withdraw a request while it is still waiting. For other care questions, contact your provider or coordinator. They control invitations, representative authority and the records shared in this portal.

Technical issue

Include the time, browser and page. Never send passwords, recovery codes or clinical details by email.